PRIVACY POLICY

Introduction

This Privacy Policy outlines how charco___studio ("we," "our," or "us") collects, uses, discloses, and protects your personal information as it pertains to individuals located in Europe, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By using our services or providing us with your personal information, you agree to the terms and conditions described in this Privacy Policy.

Information We Collect from You

We may collect and process various types of personal information, including, but not limited to:

• Contact information, such as your name, email address, and phone number.
• Account information, including your username, password, and any other credentials necessary to access our services.
• Payment information, only if you make a purchase through our platform. Note that we do not store payment card details, as we use third-party payment processors for such transactions.
• Communication data, including your interactions with our customer support, and any feedback or messages you send us.
• Usage data, such as your IP address, device information, and browsing history.
• Location data, if you give us permission to access your location or if you use location-based features of our services.
• Cookies and similar technologies, which may be used to track your online behaviour and preferences.

How We Use Your Information

We may use your personal information for the following purposes:

• Providing products and maintaining our services.
• Marketing & Advertising
• Personalizing and improving user experiences.
• Responding to your inquiries and requests.
• Processing payments and providing customer support.
• Security & Fraud prevention
• Sending you updates, newsletters, or marketing communications where you have provided consent.
• Compliance with legal and regulatory obligations.
• Protecting our rights, property, and safety, as well as that of our users and others.
• Legal Basis for Processing

 We will only collect and process your personal data when we have a valid legal basis to do so. These legal bases include:

• Performance of a contract: When we need to process your information to fulfil a contract you have with us.
• Consent: When you have given us clear consent to process your data for specific purposes.
• Legal obligation: When we are required to process your data to comply with a legal or regulatory obligation.
• Legitimate interests: When we have a legitimate interest in processing your data, provided that your interests and fundamental rights do not override those interests.

Data Sharing

We may share your personal information with the following entities:

• Service providers: We may share your data with trusted service providers who help us operate and improve our services.
• Legal requirements: We may disclose your information if required by law or if we believe it is necessary to protect our rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our company, your data may be transferred to the acquiring entity.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.

Your Rights

You have certain rights regarding your personal data, including:

• Access: You have the right to request information about the personal data we hold about you.
• Rectification: You can request corrections to inaccurate or incomplete data.
• Erasure: You may ask us to delete your data under certain circumstances.
• Restriction: You have the right to limit the processing of your data.
• Data portability: You can request to receive your data in a structured, machine-readable format.
• Objection: You have the right to object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us using the information provided in section “Contact Us”.

Retention Period

We will retain your data only as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

Contact Us

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at: hello@charcostudio.com

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Changes to the Privacy Policy

We may update this Privacy Poli