SHIPPING & RETURNS

We do not accept returns or exchanges of any of the following items. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at hello@charcostudio.com.

All of the following sales on www.charcostudio.com are final;

_International orders shipped to destinations outside the EU

_“Made to order” pieces

_One of a Kind pieces

_Sale Items

_Gift Cards

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of noncompliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@charcostudio.com. 

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please be aware that in the case of returning orders delivered with Free Shipping, we will deduct the shipping cost to your country from your refund.

If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@charcostudio.com. 

Shipping

All orders are custom packaged with special care to ensure the quality and safety of your purchase. We offer worldwide free shipping on orders over €250. For orders shipped to destinations outside the EU, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. charco___studio is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

Product availability and lead times

All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within the lead time specified on its respective product page, and all lead times are measured from the next business day after an order is placed. Please note that certain pieces may have different lead times, and all lead times specified are estimates only.

We carry both “made to order” and “in stock” pieces. Made to order pieces are custom produced for you when you place your order, and are shipped upon completion by our artists, within approximately 2 to 4 weeks of purchase. In stock pieces ship within approximately 1-3 business days of purchase. Items are labeled “made to order” or “in stock” on their product pages and in your order summary at the time of checkout.

While we aim to ship your order within the lead time stated on the product page, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us at hello@charcostudio.com.

Orders for multiple items with different availability/lead times

If you place a single order for multiple pieces with different lead times, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated lead time of all items in your order. If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at hello@charcostudio.com to make special shipping arrangements. Additional shipping fees will apply.

Shipping times

-Standard shipping: 2-5 working days

-Express Shipping: 1-2 working days

Feel free to contact hello@charcostudio.com if you have any further questions or concerns regarding your order’s shipment.